Important Information – Please Read

COVID-19 Update 4 November 2020

Following the advice from the Government concerning the Covid-19 pandemic we have made the decision to close the office for the second UK lockdown period starting Thursday 5 November 2020.

Business will continue as usual – staff are just operating from home.

We have also reduced our “office hours” to 9.00-16.00 Monday to Friday. Closed Saturday and Sunday. You should still call us on 020 8255 5526. If you are diverted to voicemail, please bear with us as and we will endeavor to call you back as soon as possible. We are all available on the normal email addresses.

Maintenance – if things go wrong

We politely ask that you are patient and ask for your understanding as we are working in difficult conditions and the availability of contractors may be limited if they become ill & have to self -isolate. You may become ill and the Contractor may not want to enter your home, or you may not feel comfortable with our contractor coming into your home.

We will do our utmost to get the jobs you are reporting attended to as quickly as possible but there are going to be inevitable delays due to circumstances out of our hands.

All maintenance to be reported in the usual way online at:

If you smell gas & suspect you have a leak you should call the gas emergency service on 0800 111999

Property inspections, viewings & moving in & out

Property inspections have been postponed.

Property viewings will continue on vacant properties and will be conducted under government guidelines and adhering to social distancing.

Check in’s and out’s will be conducted under government guidelines and adhering to social distancing.

In the meantime we hope you and your family stay well and we can all find a way through this together.

With best wishes
Patricia Shepherd Letting & Management